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TERMS AND CONDITIONS

 

Introduction

These terms and conditions govern the sale on the website of Fleurance Nature: www.fleurancenature.hk (hereinafter referred to as "the Site").
These conditions apply to the exclusion of all other conditions, including those proposed for the traditional distance selling in catalogs, promotional mailings and advertisements in the press.
The placing of an order on the website of Fleurance Nature and validate an order implies full and unreserved buyer to these terms and conditions.
Any other condition imposed by the buyer will be in default of acceptance prior express Fleurance Nature, enforceable against it, regardless of when it may have been brought to its attention.
The fact that the company Fleurance Nature does not prevail at a given time of any of these terms and conditions, can be interpreted as a waiver to take advantage later of any of the said conditions.

Identification of the company (site editor)

Supergo Company Limited.
8/F, Bamboos Centre, 52 Hung To Road, Kwun Tong, Kowloon, Hong Kong.
T: +852-2525 7311 
F: +852-2898 9999 
W: http://www.supergo.com.hk

 

Customer Service

For information, questions, advice or complaint, track your orders our advisors are available:
- By mail: Customer Service Fleurance Nature 8/F, Bamboos Centre, 52 Hung To Road, Kwun Tong, Kowloon, HK
- By phone from Monday to Friday from 9.00 to 18.00 in +852-2525 7311 
- By fax: F: +852-2898 9999   - (cost of a local call non-premium variable next operator)
- By email: cs@supergo.com.hk (website: www.fleurancenature.hk)

 

Offers and prices

Offers ( promotions , gifts, postage) offered on the sites of Fleurance Nature may be exclusive and different from the distance selling deals offered in catalogs, promotional mailings and advertisements in the press of Fleurance Nature . Some deals offered in catalogs, mailings or newspaper advertisements may not be available on the website.

The prices of our products are indicated in Hong Kong dollar, packaging and processing the order, according to the current price you requested is in addition to the price of products.

The offers and prices are subject to changes during the year, it being understood that the products ordered are charged at prevailing prices (that is to say on the site) at the time of placing the order by the buyer.

Promotional offers are valid for the period of validity and they mention as they are posted on the site and within the limits of available stocks.

It is possible to separately purchase products sold by lot by following the link " available separately " for this purpose on the product file batch. Orders can only be accepted if the rates are in line with those of the offer in force.

 

Placing the order confirmation of the transaction

To order, simply follow the instructions below:
Your cart: this is the summary of the selection of the ordered items and gifts offered when ordering.
To make your cart:
- You can access the products of your choice by going to their dedicated product page and enter the desired amount. Then click add to cart. A window will appear and you can choose to complete your order or continue shopping.
- You can also enter directly in the cart the reference of your product in the box to the top reference per order
Anywhere on the website, you can access your cart by clicking on the icon "My cart" on the top right of each page.

Step 1: Shopping Cart
You arrive therefore on the summary page of your order on which is located:
The list of products in your cart
Gifts which you are entitled
A field to enter your prospective advantage code
A field to enter your prospective check discount code
At this stage, you have the option to continue shopping by clicking on “Continue shopping " or go to the next step by clicking on "validate my cart ".

Step 2: Identification
If you already have an account on the website, enter your email address and password. The information relating to your identity and contact information will automatically be included with your order.
If you want to change information, click “edit ".
If you do not have an account, create a few clicks. Your account allows you to retrieve your personal information without having to re-enter, and modify them if necessary. For more information on the benefits of your account, please see our FAQ.
To move to the next step, click login (if you already have an account) or account creation (if you are new customer).

Step 3: Shipping Information
You can choose between:
Your knowledgeable usual address in your account
An address other choice
This step also allows you to choose a billing address which can be different from the delivery address.
To move to the next step, click confirm.

Step 4: Payment
You may pay directly online by credit card or PayPal through a totally secure payment tool. Payment will be by credit card only.
By clicking "I confirm my order" you arrive directly on the bank's website.

Step 5: Confirm your order
Once your order you will receive an email confirmation of your order. This e -mail summarize your identity, details of your order, the price and the delivery address.
If desired, the invoice can be downloaded in pdf format and your order history is available in the “My Account”.
Our registration systems of control are proof of the date and content of the order, subject to later verification by us for compliance of the order to supply present at the time of the order.
You will also receive an email when your order ships.

 

Terms of payment

The Fleurance Nature site allows you to make and validate your order online by setting credit card. Your purchases are 100% secure thanks to the payment of control and security solution are support by our partners.

Visa Card

Title retention clause: products remain our property until full payment.

 

Confirmation of order and availability of products

Once you placed the order, you will receive an email confirmation of your order.
In case, fortunately rare, where one of the products ordered is not in stock, you will be notified in the email confirmation of your order.
For breach of short stock, we reserve the right to delay a few days our mailing, time to replenish. An indicative period of shipment of the order is then shown on the confirmation email. If you wish, you can then decide to cancel your order by contacting Customer Service by email or by phone at +852 2525 7311
If out of stock is of longer duration, a first package will be immediately shipped with the products available. Nature Fleurance ship other products at its own expense receipt. You will be notified of this on the confirmation email. If you wish, you can cancel the remaining shipping by contacting Customer Service by email or by phone at +852 2525 7311.

 

Supply of goods

Fleurance Nature agrees to make deliveries of items ordered on the Internet as soon as possible and whenever possible, ship your package within 3 days after processing your order.
You will receive your order within an average of 7-10 working days (postal delay included) and at most within 15 working days.

 

Information available on the website

We strive to present our products with our best care to provide you, in accordance with the legislation in force, all relevant information on their composition, their properties and their use. Despite all our efforts, errors may occur when printing the catalog, advertising or sales documents, we ask if any of us know.

 

Preservation and archiving

The filing of purchase orders is made on a reliable and durable.

 

Data protection

Data collected during the execution of your orders and undergo subsequent computerized treatments.

Newsletters & Promotional Emails; Opt-Out Option: We may offer free electronic newsletters and promotional emails regarding upcoming products, promotions, events and/or services offered on the Website. We may use your Personal Information to send you newsletters and emails periodically listing current products, promotions, events and/or services, or other items available for purchase on our Website or from our marketing partners or sponsors . However, you have the choice to opt-out of receiving such newsletters and promotional emails for products and/or services offered on the Website by sending an email to us at info@fleurancenature.com.hk and/or by clicking the unsubscribe link in our promotional email or please call +852 25257311 directly. Once we have processed your opt-out request, we will not send you promotional emails with respect to products and/or services offered by us through the Website unless you opt back in to receiving such communications directly.



 

Cookies

You are informed that during your visits to the site, a cookie may be automatically installed on your browser.
A cookie is a block of data that does not identify you as a user but to record information about your browsing on the site. Acceptance of cookies is required for placing your order online.
You can disable cookies; in such a case you can access the website, but cannot order online.
To know the procedures for disabling cookies, depending on your software, you can find on the website of the CNIL all the information on the deactivation procedures.

 

Shelf Life

Expiration dates have already printed on the product or packing box.

 

Responsibility

We strive to provide the best of our abilities the accuracy and updating of the information published on the website of Fleurance Nature, we reserve the right to change at any time without notice, content.
Fleurance Nature would be held liable for breach of contract in case of force majeure, disruption or total or partial strike of postal services and transport and / or communication.
We remind our customers that the products are Fleurance Nature form of products and well-being and can in no way be considered drugs in their composition or in their form and presentation.
Fleurance Nature cannot be held responsible for any inconvenience occurred due to improper usage of these on the product and its packaging.
The products marketed by www.fleurancenature.hk comply with Hong Kong regulations. For orders outside Hong Kong and Macau, it is up to the buyer to check with the local authority of the country of any import restrictions and use of products ordered.
Fleurance Nature cannot be held liable for the purchase of a product considered non -compliant in one country, while this product is in compliance with French regulations.

 

Specific risks related to computer networks

You declare to know and accept the specific characteristics of computer networks and telecommunications. In particular, Fleurance Nature cannot be held liable in the following cases, without it being an exhaustive list:

  • Interruption of networks or delays in the delivery of e-mail messages or other data
  • Hardware or software failures
  • Malicious acts, data theft, computer viruses, inadequacies in protection and safeguard measures
  • Operator error or misuse of equipment and software
  • Loss of data and / or transactions, business interruption or other pecuniary loss that would result
  • Problems related to the content of websites, e-mails and any information transferred by networks
  • Misuse or malicious data, text, images or information

All cases of force majeure, unforeseen event or any other causes not dependent on deliberate Fleurance Nature.
Fleurance Nature does not exercise control, in any form whatsoever, about the nature or characteristics of any data transferred via its server center.
Consequently, Fleurance Nature assumes no liability for services accessible via the Internet and especially for any damages, direct or indirect, whatever the cause, origin, nature or consequences, caused due to the access of anyone the site, or inability to access, use of the site and / or credit given to any information directly or indirectly from it.

 

Changing terms and conditions

Fleurance Nature reserves the right to adapt or modify at any time these terms and conditions. The new terms and conditions will be brought to the attention of the online client and will apply only to sales made after the change.