FREE SHIPPING ON ORDERS OVER

HK$300*

 

Subscribe Newsletter get
HK$100 Coupon

En savoir plus

FREE SHIPPING ON ORDERS OVER HK$300

Frequently Asked Questions

 

Where is FLEURANCE NATURE from?

The company was founded in 1972 by a farmer, Mr. Michel Descamps, based in Fleurance, Gers, in the heart of South-West France. For 40 years, the company has developed strong knowledge of plants and natural active ingredients and significant know-how in the formulation of natural and organic products. 100% of our products are controlled in France.
Back to the top

Where can I purchase FLEURANCE NATURE products? 

Please click into the points of sale section to discover your closest retail location
Back to the top

Are FLEURANCE NATURE products tested on animals? 

We do not test our products on animals.
Back to the top

Are FLEURANCE NATURE products natural and organic?

We guarantee that a minimum of 95% of the plant ingredients in our skin care products are from organic farming.
In addition, they are GMO-free, and paraben-free, colorant-free and synthetic-perfume free, and use non-polluting transformation and fabrication processes.

The plant ingredients of our food supplement are cultivated without synthetic chemical fertilizers, synthetic chemical pesticides, GMO or preservative treatment, according to the organic method of production. We guarantees that the finished product is comprised of at least 95% organic ingredients.

Back to the top

Are your products hypoallergenic?

All our products are formulated to limit allergy risks.
Back to the top

Can we use your products during pregnancy?

Our skin care products are pregnancy-safe.
Before taking any food supplement or medicines, pregnant and breast-feeding women should seek advices from doctor first.

Back to the top

How long will my FLEURANCE NATURE product last?

You can find the expiry date on all of our products. Generally most of our products can last for 12 months after opening, this information will be indicated on the packaging of the product.

Back to the top

Can I pay safely on the website fleurancenature.hk? 

Data regarding personal information and bank card payment methods are secured by an encryption process. Payment information is never stored and is transmitted securely to our payment partner, PayPal.
Back to the top

What are the methods for payment?

You can use any of the payment types listed below to pay for your order. Your details are safe with us as we take security very seriously. We also take fraud very seriously so all credit and debit card holders are subject to validation and authorization by both us and the card issuer.
Visa Card
Back to the top

What are the costs and fees for delivery?

An order can only be associated with one postal address. If you wish to send several products in the same order to several addresses, you must create an order for each address. We process and ship orders on business days Monday through Friday, except on holidays. Orders placed on Saturday and Sunday are processed and shipped on the following Monday or working day. All orders are subjected to a delivery charge, and the rates are dependent on your delivery address, for details please refer to Delivery & Return Section
Back to the top

How do I return a product or receive a refund?

We only accept return or refund of products in certain conditions for details please refer to Delivery & Return Section
Back to the top

Can I change or cancel an order?

Sorry, we are unable to cancel any order once your order is complete. We are also unable to amend any part of your order or change the delivery or payment method once your order is complete. For any query, please contact
Back to the top

Do I need to create an account to shop with you?

Yes you do, but it’s simple to do and allows you order easily without having to filling in your details every time you shop with us. You will also receive benefits such as order tracking, regular newsletters, and exclusive discount/promos and special offers.
You can join now, or you can start shopping straight away and set up your account when you check out – whichever suits you best. Just follow the easy steps on screen and remember to have your payment and address details to hand.
Back to the top

How can I change my personal information? 

You can log into My Account anytime. Once you are logged in you can change your Password, Email address, Delivery address and Payment details. It’s worth checking every once in a while just to make sure we have the right details for you.
Back to the top

I forgot my password. What must I do?

In the "My Account" section, click on "Did you forget your password?" then indicate the email address that you used to register and we will send you your password.
Back to the top

How do I use a promotional code?

When you are paying, insert your promotional code in the "promotional code" box. You must click on "Validate" to use the promotion. Please remember that our promotional codes are valid for a single use only per person and may not be combined with other promotions.
Back to the top

How can I contact the FLEURANCE NATURE team?

By email using the contact form by clicking on "Contact" located on the bottom of the home page of fleurancenature.hk. By telephone at +852 2525 7311 Monday through Friday from 10:00 to 12:30 and from 2:00 to 6:00.
Back to the top