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Return Policy

Delivery Time

Orders are processed soon after receipt to ensure that your items are shipped to you as soon as possible. You are expected to receive your orders within 2-10 working days, depending on the delivery are selected. As we cannot guarantee delivery times, we do our best to process orders as soon as we receive them.

Tracking Orders

You can track your orders anytime by using our website, You could go to the "My Account" section to check there latest information.

Delivery Cost

Orders in Hong Kong

Shipping Method

Shipping Fee
Net Order Amount in HKD

Delivery Time*

 

less than 350

More than 350

Business days

SF Express

50

FREE

2-5

Orders in Macau

Shipping Method

Shipping Fee
Net Order Amount in HKD

Delivery Time*

 

less than 500

More than 500

Business days

SF Express

80

FREE

3-5

Orders in China &Overseas

Any surcharge and import tax are generated by overseas orders, the relevant expenses will be borne by the customer.

Shipping Method

Shipping Fee
Net Order Amount in HKD

Delivery Time*

 

less than 1000

More than 1000

Business days

EMS

200

FREE

5-10


 

Return Items

In the following situation, we are sorry that we do not accept returns:

·        Any product that is returned more than 14 days after receipt

·        Any product that has been opened or used (taken out of its plastic wrap or box)

·        Any product that is not in its original condition, is damaged, or missing parts.

·        Any discount,clearance or sales product that had already stated non-returnable.

·        Any free gift product and samples.

·        Any product that is purchased at our appointed retail channels.

·        In the event of dispute, Supergo Company Limited had the right to make final and conclusive decision.

Refund Policy

Please note that before providing a refund for any returned product we will first verify its condition.
All non-returnable items, Fleurance Nature will neither receive refund nor return to you.We regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.


Return Procedures

You can pack and send your return to us in just a few simple steps:

1.     Contact us, sales@fleurancenature.hk, with your order number, Indicate returned products and the reason for your return.

2.     Pack and returned products along with our acknowledgement email securely in a box that we can expedite your request.

3.     Send your returning items by mail to: Supergo Company Limited 8/F, 52 Hung To Road, Kwun Tong, Kowloon

4.     All return shipping fee must be prepaid. We cannot accept COD returns.


Undeliverable Orders

Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts or refused by recipient. When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and HK$100 as re-stocking fee.